Network Voice Engineer

PT Jasa Teknologi Informasi IBM - The Plaza Office Tower, Gondangdia, DKI Jakarta, Indonesia
Job Description:
  • Provide solutions to service requests of different complexity raised by customers through phone, email or remote access.
  • Demonstrates knowledge in the hardware and software platform, builds databases of existing issues, use debugging tools and lab simulations to analyze problems and identify solutions and achieve higher customer satisfaction by providing high quality solutions.
  • Identifies improvement opportunities and recommendations in products and processes.
  • Keeps up-to-date with the latest Cisco Technology and Avaya Telephony products in his field of expertise in order to provide high quality support.
  • Follow support center processes for effective management of assigned support requests.
 
Requirements:
  • Candidate must possess at least a Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.
  • Min. 3 years experience in Voice Administration.
  • Product Knowledge - VMware, Jabber, Microsoft Lync, IM & Presence, Active directory, Linux, Microsoft Exchange, CUCM, Windows/MAC PC troubleshooting, Cisco Telephony, Avaya Telephony.
  • Protocols and Concepts Knowledge – SIP and fundamental routing and switching knowledge.
  • Ability to troubleshoot complex and ambiguous issues.
  • Excellent verbal and written communication skills.
  • Experience or interest in learning VoIP technologies.
  • Certification in Cisco Networking products (CCNA Voice/Collaboration level or above).
  • Demonstrates fair English skills in both oral and written communications.
  • Knowledge in other technologies and products, experience and certifications will be considered as advantage.
  • Programming experience such as SQL, Python, Java, C,C++,HTML will be considered as advantage.
  • 1 Full-Time and Contract position(s) available.
 


Diiklankan sejak 07 October 2018
Ditutup pada 21 October 2018

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Profil Perusahaan

PT Jasa Teknologi Informasi IBM

PT Jasa Teknologi Informasi IBM

Indonesia - Jakarta Raya

PT. Jasa Teknologi Informasi IBM, in short also known as IBM-JTI, is a wholly owned subsidiary of PT. IBM Indonesia. It was founded in 2003, supporting IBM in providing skilled resources to install–move-add–change (IMAC), and to perform other activities that relates to `after sales support` for IBM products in Indonesia. To support the Strategic Objectives of IBM Indonesia in providing comprehensive end-to-end IT solutions for the community, in July 2010 IBM-JTI was transformed, re-shaping its missions, and strengthening the company with new Organizations structure, including the establishment of Business Development function that will focus in developing Solutions that will address the needs of comprehensive IT solutions of the Clients in the market. As an IBM company, we embrace IBM Values and Business Conduct Guidelines. IBM-JTI aims to build the company into a well established and respectable Indonesia company with a strong management team by continuing strive for excellence and commitment to quality, providing effective and efficient Solution to Clients, contributing to the country in creating job opportunities and transfer of advanced technology.
 
Product & Services
IBM-JTI became a strategic service vehicle to complement IBM Indonesia in expanding the market segment, solution portfolio and geography coverage. IBM-JTI is committed to become most valuable Partner in the Information Technology Industry which contributed significantly to the success of the Clients and overall Indonesia. Today, IBM-JTI provides Total solution services; from IT Infrastructure aspect: Hardware and Software, to the Business aspect, which includes not only IBM Products but also other leading non IBM Products. IBM-JTI will propose the best available solutions that meet Clients needs and requirements regardless the Brand of the Products.

Mengapa bergabung dengan kami?

  •  People is our #1 Assets
People is not only seen as resources for the company. You are worth more than just the tool to support company's operation. You represents the brand image, determines company performances, and influences our clients to success in their business.
 
  • Fun and Friendly Working Environment
Working in IBM JTI is more than just doing a routine. You can have fun and friendly working environment here. It starts from its management that respect and trust all employees. While you are accepted in IBM JTI, it feels like you have a new family. You can learn not only how to be a professional, yet how to have good social skills.
 
  • Adopt World Class IBM Proven Process
As an IBM company, we apply IBM Proven process in almost of our daily operational activities. IBM tested method make us ready to face future challenges to support our sustainable growth yearly.