Customer Care Officer

PT Zillion Tech Indonesia -
We’re looking for a motivated, well organised person for the position of Customer Care Officer.  Zilingo is aiming to be the largest online fashion and lifestyle marketplace in Asia. You must be flexible and excited about working in a fast paced, start-up environment and focused on providing a great experience for our customers. You’ll don many hats. We are going big and we’re looking for an ambitious, driven and creative marketing professional to join the dream team!
 
MAIN RESPONSIBILITIES
  • Answer questions, assign tasks, follow up and give instructions as and when necessary
  • Carry out performance monitoring, measurement and evaluation of all customer service staff to improve efficiency on a weekly / monthly basis
  • Monitor queue and track inbound calls
  • Be at the cutting edge of marketing best practices to propose and integrate with new partners and solutions that can improve Zilingo’s user growth and engagement KPIs
  • This role requires you to be a classy customer experience builder - you need to love conversing with people and constantly innovating processes to create world-class experience in an error-free, data-driven manner!
Qualification and skills:
  • 1 year experience in customer service
  • Experience in handling Zendesk 
  • Management experience
  • Creative thinker and problem solver – enjoys generating innovative ideas and solutions, devising new and exciting ways to engage audiences
  • Excellent time management - able to stay calm under pressure whilst working quickly and delivering to tight deadlines
  • Excellent communicator and people-oriented person who enjoys teamwork and working in a collaborative environment
  • Love of fashion and beauty would be a plus


Diiklankan sejak 13 February 2019
Ditutup pada 15 March 2019

Lowongan lainnya dari PT Zillion Tech Indonesia

B2B Account Manager

B2B Account Manager

PT Zillion Tech Indonesia - Jakarta Raya
14 Feb - 1:00 AM
Customer Care Officer

Customer Care Officer

PT Zillion Tech Indonesia - Jakarta Raya - Jakarta Selatan
13 Feb - 5:01 PM

Profil Perusahaan

PT Zillion Tech Indonesia

PT Zillion Tech Indonesia

Indonesia - Jakarta Raya - Jakarta Selatan

Zilingo is an online marketplace aggregating long-tail sellers, boutiques and brands from across the region. We are one of the fastest growing start-ups in the region using cutting edge technology to make both the seller-side and buyer-side experience unbeatable. Consumers now can shop from thousands of sellers, millions of items, upcoming indie labels and the hippest fashion designers from Indonesia, Thailand and Singapore.

Mengapa bergabung dengan kami?

  • We offer attractive salary that commensurates with work experience;
  • We provide opportunities for career advancement within the company;
  • We advocate a fun working environment for all our employees.